CLARA K, B. .; MARGARETHA, . F. .; WIRAWAN, S. E. .; WOWOR, W. . The Influence of Service Quality Toward Customer Loyalty at Five-star Hotel in Bali. International Journal of Social and Management Studies, [S. l.], v. 3, n. 2, p. 175–186, 2022. DOI: 10.5555/ijosmas.v3i2.145. Disponível em: https://ijosmas.org/index.php/ijosmas/article/view/145. Acesso em: 7 oct. 2025.