SUNARDI, D.; HEREYAH, Y.; PUTRA, A. M. . Communication Strategy For Handling Public Service Complaints On Instagram Account @disdukcapilkabtangerang. International Journal of Social and Management Studies, [S. l.], v. 4, n. 1, p. 50–60, 2023. DOI: 10.5555/ijosmas.v4i1.269. Disponível em: https://ijosmas.org/index.php/ijosmas/article/view/269. Acesso em: 31 jan. 2025.