MADUWINARTI, A. .; TAALI , M. .; PRIHATINTA, T. . Implementation of Customer Relationship Management, Service Quality, and Its Influence on Community Satisfaction through Grievance Handling Facilities in East Java Customs Area. International Journal of Social and Management Studies, [S. l.], v. 5, n. 3, p. 16–26, 2024. DOI: 10.5555/ijosmas.v5i3.409. Disponível em: https://ijosmas.org/index.php/ijosmas/article/view/409. Acesso em: 25 nov. 2024.