Widiyanti, Wiwik, Martinus Tukiran, Rani, and Syahrir. “Customer Satisfaction in The Hospitallity Sector: A Narrative Literature Review”. International Journal of Social and Management Studies 5, no. 2 (January 23, 2024): 11–17. Accessed July 6, 2025. https://ijosmas.org/index.php/ijosmas/article/view/388.