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Maduwinarti A, Taali M, Prihatinta T. Implementation of Customer Relationship Management, Service Quality, and Its Influence on Community Satisfaction through Grievance Handling Facilities in East Java Customs Area. ijosmas [Internet]. 2024Jun.10 [cited 2024Nov.25];5(3):16-2. Available from: https://ijosmas.org/index.php/ijosmas/article/view/409