International Journal of Social and Management Studies

The Impact of Sustainable Supply Chain Management, Service Innovation, and Product Innovation on Customer Satisfaction with Competitive Advantage as a Mediating Variable in a Telecommunications Company

Sihar Raymond — 2025-08-11

This study analyzes the impact of Sustainability Supply Chain Management (SSCM), Service Innovation, and Product Innovation on Competitive Advantage and Customer Satisfaction at PT X, with Competitive Advantage as a mediating variable. Data from 71 respondents were analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM). The results show that SSCM positively affects Customer Satisfaction (p-value = 0.000) but does not impact Competitive Advantage (p-value = 0.606). Service Innovation has no significant effect on either Competitive Advantage or Customer Satisfaction (p-value = 0.303 and p-value = 0.363). Product Innovation negatively affects Competitive Advantage (p-value = 0.001) but positively impacts Customer Satisfaction (p-value = 0.000). Competitive Advantage mediates the relationship between Product Innovation and Customer Satisfaction (p-value = 0.033), but does not mediate the relationship between SSCM and Customer Satisfaction or Service Innovation and Customer Satisfaction. These findings suggest that PT X should focus on product innovation to enhance competitive advantage, while improving sustainability and service innovation communication to maximize customer satisfaction

Accreditation Perspective in Improving School Performance at SMP Bisnis Aya Sophia Islamic School Tangerang

Imam Asrofi — 2025-06-29

Educational accreditation is an important benchmark in assessing the quality and performance of educational institutions. This article aims to examine how the accreditation perspective contributes to improving the performance of Aya Sophia Islamic School Tangerang Business Junior High School. Using a descriptive qualitative approach and case study method, this study found that the application of strategy formulation, program planning, implementation, and monitoring based on accreditation indicators succeeded in improving the quality of graduates and the efficiency of school management. These results demonstrate the importance of accreditation as an instrument for fostering sustainable education quality.

Implementation of Internal Quality Assurance System Policy and its Impact on School Performance: A Case Study at SDIT Aya Sophia Islamic School

Agus Siswadi — 2025-06-29

Education quality assurance is a crucial element in building an adaptive and sustainable education system. This study aims to analyze the implementation of the Internal Quality Assurance System (SPMI) policy and its impact on school performance at Aya Sophia Islamic School. Using a qualitative approach and single case study method, data were collected through in-depth interviews, participatory observation, and documentation study. The findings show that the implementation of SPMI through the PPEPP cycle (Planning, Implementation, Evaluation, Control, and Improvement) is carried out in a participatory and contextual manner, with the active involvement of the principal, teachers, quality team, and parents. Positive impacts are seen in the improvement of students' academic achievement, parents' satisfaction and the effectiveness of school governance. However, challenges are still found in the aspects of documentation and integration of quality indicators. This study makes a theoretical contribution to the development of local context-based education policy implementation models and presents practical and managerial implications for improving the quality of education in integrated Islamic schools.

The Impact of AI-Based Decision Making, Market Intelligence, and Chatbot Integration on Business Performance in Indonesian Start-ups

Afina Hasya — 2025-06-29

With the fast-growing digital era, artificial intelligence (AI) has emerged as a principal catalyst for enhancing corporate performance, particularly for Indonesian start-ups. This study examines the effects of AI-driven decision-making, market intelligence, and chatbot implementation on Indonesian start-up business performance. Quantitative methods were employed to gather data from 250 participants, including founders, managers, and decision-makers of different start-up organizations. Structural Equation Modelling - Partial Least Squares (SEM-PLS) was employed to quantify the extent of association of independent variables with firm performance. Results indicate that all three dimensions positively and significantly influence business success, with market intelligence affecting most. Artificial intelligence supports enhanced accuracy and efficiency in decision-making, market intelligence allows organizations to comprehend consumer expectations and trends, and chatbots support increased efficiency in client communication and interaction. These results have significant implications for start-ups and governments to strategically employ AI technologies in order to boost competitiveness and economic growth in Indonesia.

Evidence-based Employee Performance Evaluation: Integration of Analytical Methods, Digital, and Organizational Perspectives

Nofiyanti Nofiyanti — 2025-06-13

Employee performance evaluation is a critical component of human resource management, serving as a foundation for strategic organizational decision-making. This study aims to analyze the effectiveness of various performance appraisal methods, including Grey Relational Analysis (GRA), Entropy, Fuzzy Analytical Hierarchy Process (F-AHP), Balanced Scorecard (BSC), and Human Resources Scorecard (HRSC). In addition to quantitative approaches, the study also examines the influence of individual and organizational factors such as self-efficacy, job satisfaction, employee loyalty, and gender mainstreaming on employee performance. The findings reveal that data-driven methods like GRA and F-AHP reduce subjectivity in evaluations, while BSC and HRSC successfully align performance metrics with organizational strategy. Psychosocial factors are also found to significantly contribute to performance improvement. Thus, the implementation of integrated and technology-based evaluation systems is essential for adaptive and strategic human resource performance management

Human Resource Management Strategies on Crew Turnover at Al Mutawa Marine Work L.L.C – Case Study in Abu Dhabi

Roni Roni — 2025-08-12

This study aims to analyze the human resource management strategy and identify the main factors that cause high turnover of crew employees at Al Mutawa Marine Work L.L.C in Abu Dhabi – United Arab Emirates. The participants of this study were crewing managers or marine advisors, crewing officers, senior crew employees and new crew employees totaling 4 people, using a qualitative approach and field data collection methods through interviews with key informants, observation of research objects and documentation studies in accordance with the theme being studied, then analysis was carried out using NVivo 12 software tools. The results of the study indicate that the company’s management strategy in overcoming employee turnover focuses on evaluation and flexibility of policies and crew employee retention management that adjusts human resource regulations, optimizes contract policies, and evaluates the human resource management system periodically. Other factors that play a role are effective communication between management and crew employees and the provision of a clear career path. These findings are expected to provide recommendation for companies in increasing employee retention and reducing turnover rates in the future. The implications of this study are discussed in the article.

The The Effect of Work Motivation, Training and Employee Development on Employee Performance with Job Satisfaction as a Mediating Variable

Juan Farras — 2025-08-06

Basically, this study aims to examine and analyse the importance of work motivation and employee training and development on employee performance by using job satisfaction variables as mediating variables at PT Tower Bersama Group. By using quantitative research design with explanatory survey method, namely data collection using a questionnaire with Likert scale model. Data sampling of organic employee respondents as many as 130 respondents. Structural Equation Modeling (SEM) PLS Version 4.1 is used as a tool for processing data. In this study using four variables, twenty dimensions and forty-four indicators. From the results of this study it can be concluded that all variables have a significant effect on employee performance, namely: 1) Work motivation on employee performance. 2) Employee training and development on employee performance, 3) Job satisfaction on employee performance, 4) Work motivation on job satisfaction, 5) Employee training and development on employee performance, 6) Job satisfaction mediates the effect of work motivation on employee performance, 7) Job satisfaction mediates the effect of employee training and development on employee performance.

Keywords: Work Motivation, Employee Training and Development, Job Satisfaction, Employee Performance

Policy of Pancasila Student Profile Strengthening Project in Improving Student Character at SMP IT Aqidah Bekasi

Fadjar Rizky Wahyu Ramadhan — 2025-06-29

This study explores the formulation and implementation of the Pancasila Student Profile (P5) Project as an educational policy to enhance student character at SMP IT Aqidah Bekasi. Through a qualitative case study approach, the research investigates policy development, planning, execution, and evaluation processes in aligning national character education goals with local school contexts. Data were collected via in-depth interviews, participatory observations, and document analysis involving school leaders, teachers, and students. The results reveal a contextualized and collaborative formulation of P5 policies, thematic project planning rooted in developmental appropriateness, and student-centered implementation strategies. Evaluations indicate improvements in students' critical thinking, independence, and collaboration skills. This study emphasizes the need for sustained institutional support and offers policy implications for character education practices aligned with Indonesia's Merdeka Curriculum.

The Influence of Humanistic Learning Theory and Holistic Education Theory on the Quality of Student Learning Outcomes at Jembulwunut Elementary School in the Digital Era

Yayuk Hariyasasti — 2025-06-30

The purpose of this study was to analyze the influence of humanistic learning theory on the quality of student learning outcomes, to analyze the influence of holistic education theory on the quality of student learning outcomes. This research method is a quantitative method with a survey, the population of this study were all teachers at Jembulwunut Elementary School and the respondents were 10 teachers selected using simple random sampling. The research data were obtained by distributing online questionnaires via Google Form, the questionnaire was designed to contain statement items with a Likert scale of 1 to 5. The data analysis of this study used SmartPLS software, the stages of data analysis were validity testing, reliability testing and hypothesis testing. The independent variables in this study are Humanistic Learning Theory and Holistic Education Theory, while the dependent variable is the quality of student learning outcomes. The results showed that Humanistic Learning Theory has a positive and significant relationship with the quality of student learning outcomes at Jembulwunut Elementary School and Holistic Education Theory has a positive and significant relationship with the quality of student learning outcomes at Jembulwunut Elementary School. The approach to educational philosophy and humanistic learning theory has a strategic role in improving the quality of education in the digital era. humanistic and holistic approaches can also be applied in digital-based curricula. For example, project-based learning integrated with technology can be designed to develop digital-age skills such as critical thinking, creativity, and collaboration.

Practices of Parents of Kindergarten Learners in Developing Positive Study Habits During the New Normal

Jeddy Marie M. Dano — 2025-07-03

This research assessed the practices of parents of kindergarten learners in developing positive study habits during the new normal in Sabang Elementary School, Maslog Elementary School, and Bibiana Mercado Integrated School, Danao City Division, for the school year 2021-2022. The descriptive-correlational research method was used to test for any significant relationship between the parents’ practices in developing positive study habits and the learning achievement of the learners during the new normal. The data were collected using a survey questionnaire from 260 randomly selected respondents and through data mining on the scores obtained by the learners from the Early Childhood Care and Development (ECCD) checklist. Results showed that the parents of the kindergarten learners strongly agree that they manifested a very high level of practice in developing positive study habits for their learners during the new normal. The level of learning achievement of the kindergarten learners belonged to the category between 80 and 119, meaning they have average overall development. Pearson – r revealed significant relationships between the parents’ practices in developing positive study habits in terms of “Answering Modules” and “Reading Activities” and the learning achievement of the learners during the new normal. Therefore, the parents’ practices in developing positive study habits have a great role in developing the learners' skills. The study further recommended that its output be adopted.

Integrating Strategic Planning and Academic Standards in Higher Education: Insights from a Digitalpreneurship Program Case Study

Otisia Arinindyah — 2025-06-13

In response to the growing importance of digital entrepreneurship in the global economy, higher education institutions are increasingly tasked with designing programs that equip students with the competencies needed to navigate and lead in digital environments. This study investigates how Universitas Insan Pembangunan Indonesia (UNIPI), a private university in Indonesia, strategically plans and standardizes its academic offerings to develop a sustainable digitalpreneurship program. Employing a descriptive qualitative approach, data were collected through document analysis, in-depth interviews with institutional leaders, program chairs, lecturers, and students, as well as direct classroom observations. Thematic analysis revealed five major themes: strategic vision and institutional positioning, curriculum alignment with national standards (SN-Dikti and KKNI), quality assurance mechanisms, implementation challenges and pedagogical practices, and stakeholder engagement. Findings indicate that while UNIPI has articulated a strong institutional vision for digital entrepreneurship, operational implementation remains uneven across departments due to variations in faculty readiness, infrastructural access, and industry collaboration. Curriculum design shows compliance with national education standards, but gaps exist in translating such standards into innovative teaching practices. Students generally value experiential learning opportunities but express a need for stronger mentoring, startup incubation support, and practical engagement. This study contributes to the literature by offering a contextualized model of how private universities in emerging economies can integrate strategic planning and academic standardization to foster digitalpreneurship. It highlights the critical need for institutional reflexivity, coordinated leadership, and adaptive governance to build a sustainable and inclusive digital entrepreneurial ecosystem in higher education.