Effect of Customer Bonding and Social Media Marketing on Purchase Intention of SMEs Product

Authors

  • Mochammad Jasin Universitas Islam Negeri Jakarta, Indonesia

DOI:

https://doi.org/10.5555/ijosmas.v3i4.235

Keywords:

Customer Bonding, Social Media Marketing, Purchase Intention, SMEs Product

Abstract

This study aims to determine the effect of customer bonding and social media marketing on the purchase intention of SMEs products. The sample of respondents in this study were all consumers of SMEs products, totaling 350 people. Determination of the sample using simple random sampling method. Data analysis using path analysis or (path analysis). Analysis of research data using Structural Equation Modeling (SEM) with software tools SmartPLS 3.0. Data was obtained by distributing online questionnaires distributed through social media. The results of the analysis show that the social media marketing variable has a positive and significant effect on purchase intention. Social media marketing has a positive and significant effect on customer bonding. Customer bonding has a positive effect and significant to purchase intention.

Downloads

Download data is not yet available.

References

Cheng, G., Cherian, J., Sial, M. S., Mentel, G., Wan, P., Álvarez-Otero, S., & Saleem, U. (2021). The relationship between csr communication on social media, purchase intention, and e-wom in the banking sector of an emerging economy. Journal of Theoretical and Applied Electronic Commerce Research, 16(4), 1025-1041.

Eti, I. A., Horaira, M. A., & Bari, M. M. (2021). Power and stimulus of social media marketing on consumer purchase intention in Bangladesh during the COVID-19. International Journal of Research in Business and Social Science (2147-4478), 10(1), 28-37.

Erlangga, H. (2021). Effect of digital marketing and social media on purchase intention of Smes food products. Turkish Journal of Computer and Mathematics Education (TURCOMAT), 12(3), 3672-3678.

Fahmi, K., Sihotang, M., Hadinegoro, R. H., Sulastri, E., Cahyono, Y., & Megah, S. I. (2022). Health Care SMEs Products Marketing Strategy: How the Role of Digital Marketing Technology through Social Media?. UJoST- Universal Journal of Science and Technology, 1(1), 16–22. https://doi.org/10.11111/ujost.v1i1.55

Harrigan, M., Feddema, K., Wang, S., Harrigan, P., & Diot, E. (2021). How trust leads to online purchase intention founded in perceived usefulness and peer communication. Journal of Consumer Behaviour, 20(5), 1297-1312.

Haudi, H., Rahadjeng, E., Santamoko, R., Putra, R., Purwoko, D., Nurjannah, D., ... & Purwanto, A. (2022). The role of e-marketing and e-CRM on e-loyalty of Indonesian companies during Covid pandemic and digital era. Uncertain Supply Chain Management, 10(1), 217-224.

Khiong, K. (2022). Impact and Challenges of Digital Marketing in Healthcare Industries during Digital Era and Covid-19 Pandemic. Journal of Industrial Engineering & Management Research, 3(5), 112-118. https://doi.org/10.7777/jiemar.v3i5.408

Majeed, M., Owusu-Ansah, M., & Ashmond, A. A. (2021). The influence of social media on purchase intention: The mediating role of brand equity. Cogent Business & Management, 8(1), 1944008.

Moslehpour, M., Ismail, T., Purba, B., & Wong, W. K. (2021). What makes GO-JEK go in Indonesia? The influences of social media marketing activities on purchase intention. Journal of Theoretical and Applied Electronic Commerce Research, 17(1), 89-103.

Onofrei, G., Filieri, R., & Kennedy, L. (2022). Social media interactions, purchase intention, and behavioural engagement: The mediating role of source and content factors. Journal of Business Research, 142, 100-112.

Purwanto, A., Novitasari, D., & Asbari, M. (2022). The Role of Leadership, Teaching Factory (TEFA) Program, Competence of Creative Products and Entrepreneurship On Entrepreneurial Interest of the Vocational School Students. International Journal of Social and Management Studies, 3(5), 58-64.

Purwanto, A., Purba, J. T., Bernarto, I., & Sijabat, R. (2021). Effect of Management Innovation, Transformational Leadership, and Knowledge Sharing on Market Performance of Indonesian Consumer Goods Company. Jurnal Aplikasi Manajemen, 19(2), 424-434.

Purwanto, A., Fahmi, K., Irwansyah, Hadinegoro, R., Rochmad, I., Syahril & Sulastri, E. (2022). The role of green innovation and green supply chain management on the sustainability of the performance of SMEs. Journal of Future Sustainability, 2(2), 49-52. DOI: 10.5267/j.jfs.2022.9.003

Purwanto, A., Syahril,.Rochmad, I., Fahmi, K.,Syahbana, R.,Firmansyah,.A. (2022).Analyzing the relationship between green innovation, creative excellence, empowerment andmarketing performance of Indonesian SMEs. .Journal of Future Sustainability 2 (2022) 53–56. doi: 10.5267/j.ijdns.2022.9.004

Renwarin, J. M. (2021). The Increasing of Brand Awarness Toward Social Media Instagram; A Customer Market Survey of Cafe in Indonesia. Journal of Industrial Engineering & Management Research, 2(3), 1 - 5. https://doi.org/10.7777/jiemar.v2i3.134

Saputra, A. S., Setyoko, P. I., & Kurniasih, D. (2022). The Role of Social Media, Innovation and Branding Capabilities on Hospital Marketing Performance During The Covid-19 Pandemic and Industry Revolution 4.0 Era. Journal of Industrial Engineering & Management Research, 3(5), 100-111. https://doi.org/10.7777/jiemar.v3i5.404

Syahril, S., Sihotang, M., Hadinegoro, R., Sulastri, E., Rochmad, I., Cahyono, Y., & Purwanto, A. (2022). Hospitals Cusptomer e-loyalty: How The Role of e-service quality, e-recovery service quality and e-satisfaction ?. UJoST- Universal Journal of Science and Technology, 1(1), 23–27. https://doi.org/10.11111/ujost.v1i1.56

Agus, P., Ratna Setyowati, P., Arman, H., Masduki, A., Innocentius, B., Priyono Budi, S., & Otta Breman, S. (2020). The effect of implementation integrated management system ISO 9001, ISO 14001, ISO 22000 and ISO 45001 on Indonesian food industries performance. Test Engineering and Management, 82(20), 14054-14069.

Asbari, M., Purwanto, A., Ong, F., Mustikasiwi, A., Maesaroh, S., Mustofa, M., ... & Andriyani, Y. (2020). Impact of Hard Skills, Soft Skills and Organizational Culture: Lecturer Innovation Competencies As Mediating. EduPsyCouns: Journal of Education, Psychology and Counseling, 2(1), 101-121.

Asbari, M., Prasetya, A. B., Santoso, P. B., & Purwanto, A. (2021). From creativity to innovation: The role of female employees’ psychological capital. International Journal of Social and Management Studies, 2(2), 66-77.

Asbari, M., Prasetya, A. B., Santoso, P. B., & Purwanto, A. (2021). From creativity innovation: The role of female employees’ psychological capital. International Journal of Social and Management Studies, 2(2), 66-77.

Cahyono, Y., Novitasari, D., Sihotang, M., Aman, M., Fahlevi, M., Nadeak, M., ... & Purwanto, A. (2020). The effect of transformational leadership dimensions on job satisfaction and organizational commitment: case studies in private university Lecturers. Solid State Technology, 63(1s), 158-184.

Fayzhall, M., Purwanto, A., Asbari, M., Goestjahjanti, F. S., Winanti, W., Yuwono, T., ... & Suryani, P. (2020). Transformational versus Transactional Leadership: Manakah yang Mempengaruhi Kepuasan Kerja Guru?. EduPsyCouns: Journal of Education, Psychology and Counseling, 2(1), 256-275.

Kamar, K., Asbari, M., Purwanto, A., Nurhayati, W., Agistiawati, E., & Sudiyono, R. N. (2020). Membangun Karakter Siswa Sekolah Dasar melalui Praktek Pola Asuh Orang Tua Berdasarkan Genetic Personality. JINoP (Jurnal Inovasi Pembelajaran), 6(1), 75-86.

Purwanto, A. (2020). The Relationship of Transformational Leadership, Organizational Justice and Organizational Commitment: a Mediation Effect of Job Satisfaction. Journal of Critical Reviews.

Purwanto, A., Asbari, M., Pramono, R., Senjaya, P., Hadi, A. H., & Andriyani, Y. (2020). Pengaruh Kepemimpinan terhadap Kinerja Guru Sekolah Dasar dengan Keterlibatan Kerja dan Budaya Organisasi sebagai Mediator. EduPsyCouns: Journal of Education, Psychology and Counseling, 2(1), 50-63.

Purwanto, A. (2020). Effect of hard skills, soft skills, organizational learning and innovation capability on Islamic University lecturers’ performance. Systematic Reviews in Pharmacy.

Santoso, P., Purwanto, A., & Asbari, M. (2019). Influence of Implementation Chain of Custody Forest Management System FSC-STD-40-004 V3-0 to Business Performance of Paper Industriesia in Banten Indonesia. International Journal of Management and Humanities (IJMH), 4(4), 32-36.

Singgih, E., Iskandar, J., Goestjahjanti, F. S., Fahlevi, M., Nadeak, M., Fahmi, K., ... & Purwanto, A. (2020). The role of job satisfaction in the relationship between transformational leadership, knowledge management, work environment and performance. Solid State Technology, 63(2), 293-314.

Suprapti, S., Asbari, M., Cahyono, Y., Mufid, A., & Khasanah, N. E. (2020). Leadership style, organizational culture and innovative behavior on public health center performance during Pandemic Covid-19. Journal of Industrial Engineering & Management Research, 1(2), 76-88.

Surur, M., Wibawa, R. P., Jaya, F., Suparto, A. A., Harefa, D., Faidi, A., ... & Purwanto, A. (2020). Effect Of Education Operational Cost On The Education Quality With The School Productivity As Moderating Variable. PSYCHOLOGY AND EDUCATION, 57(9), 1196-1205.

Savitri, C., Hurriyati, R., Wibowo, L., & Hendrayati, H. (2022). The role of social media marketing and brand image on smartphone purchase intention. International Journal of Data and Network Science, 6(1), 185-192.

Wijayaa, O., Sulistiyanib, S., Pudjowatic, J., Kurniasih, N., & Purwanto, A. (2021). The role of social media marketing, entertainment, customization, trendiness, interaction and word-of-mouth on purchase intention: An empirical study from Indonesian smartphone consumers. International Journal of Data and Network Science, 5(3), 231-238.

kk

Published

2022-08-23

How to Cite

Jasin, M. . (2022). Effect of Customer Bonding and Social Media Marketing on Purchase Intention of SMEs Product. International Journal of Social and Management Studies, 3(4), 126–132. https://doi.org/10.5555/ijosmas.v3i4.235

Issue

Section

Articles