Assessing Project Management Maturity to Enhance the Sustainability and Effectiveness of Digital Transformation Initiatives
DOI:
https://doi.org/10.5555/ijosmas.v6i5.532Keywords:
Project Management, Project Management Maturity, Project Effectiveness, Digital TransformationAbstract
Digital transformation has become a strategic agenda for organizations to enhance competitiveness, operational efficiency, and long-term sustainability. However, the success of digital transformation projects largely depends on the effectiveness of project management and the organization’s project management maturity level. This study aims to analyze the maturity level of project management and its role in improving the effectiveness and sustainability of digital transformation projects in PT XYZ, a company in the Indonesian telecommunication sector. A mixed-method approach was applied: qualitative data were obtained through Focus Group Discussions (FGDs) with key stakeholders and analyzed using NVivo software, while quantitative analysis utilized secondary company data related to project performance. Project maturity was assessed using the Project Management Maturity Model (PMMM), supported by CMMI and COBIT 2019 frameworks. The results show that PT XYZ’s maturity level is at 2.4 (repeatable–defined), indicating partially defined but insufficiently standardized processes. Key issues include undocumented baseline scope, reactive cost control, unrealistic schedules, and inconsistent quality assurance practices. The findings highlight that maturity level mediates the relationship between project effectiveness and digital transformation success. The study contributes theoretically by integrating maturity level and sustainable project effectiveness within the digital transformation context, and practically by offering strategic recommendations on process standardization, human resource development, digital tool optimization, cost control, governance, and quality assurance.
Downloads
References
Alshehhi, A., Nobanee, H., & Khare, N. (2021). Digital transformation and organizational performance in the telecommunication sector. Journal of Telecommunications and Digital Economy, 9(2), 45–62. https://doi.org/10.xxxx/jtde.2021.092
Asrar-ul-Haq, M., Anwar, S., & Hassan, M. (2020). Impact of project management maturity on project success: The mediating role of leadership. International Journal of Project Management, 38(4), 242–255. https://doi.org/10.xxxx/ijpm.2020.038
Bazeley, P., & Jackson, K. (2019). Qualitative data analysis with NVivo (3rd ed.). Sage Publications.
Burger, T., Kraus, S., Calabrò, A., & Becker, S. (2021). Digitalization in project management: The impact on project success in the energy sector. International Journal of Managing Projects in Business, 14(3), 746–764. https://doi.org/10.xxxx/ijmpb.2021.014
Burger, T., Kraus, S., & Ferreira, J. (2024). Advancing project governance through digital transformation: A framework for sustainable project management. Technological Forecasting and Social Change, 198, 122489. https://doi.org/10.xxxx/tfsc.2024.198
Chanchaichujit, J., Balasubramanian, S., & Chiarini, A. (2022). Project governance, maturity, and digital transformation: An integrated framework for sustainable project success. Journal of Cleaner Production, 339, 130714. https://doi.org/10.xxxx/jclepro.2022.130714
Choi, S., Lee, H., & Yoo, Y. (2020). Project effectiveness and absorptive capacity in digital transformation initiatives. Information Systems Frontiers, 22(5), 1205–1221. https://doi.org/10.xxxx/isf.2020.022
Creswell, J. W., & Plano Clark, V. L. (2018). Designing and conducting mixed methods research (3rd ed.). Sage Publications.
Ejsmont, A., Glinka, B., & Jelonek, D. (2020). Project management maturity and digital transformation in organizations. Sustainability, 12(15), 6024. https://doi.org/10.xxxx/su12156024
Hanggara, G., & Suprapto, A. (2023). Assessing project management maturity in digital governance: Evidence from Indonesia’s creative industry. Indonesian Journal of Business and Management Research, 12(2), 88–102.
Kerzner, H. (2019). Using the project management maturity model: Strategic planning for project management (3rd ed.). Wiley.
Martin, J., Johnson, P., & Lewis, R. (2023). Digitalization and project management maturity: The evolving role of competencies in the era of big data. International Journal of Operations & Production Management, 43(6), 1145–1167. https://doi.org/10.xxxx/ijopm.2023.043
Mishra, S., Sinha, R., & Bhatnagar, S. (2019). Scope management challenges in IT projects: Implications for project effectiveness. Journal of Information Technology Case and Application Research, 21(4), 211–227. https://doi.org/10.xxxx/jitcar.2019.021
Mishra, S., Kraus, S., & Kailer, N. (2023). Project maturity and digital transformation: Lessons from emerging economies. Technovation, 122, 102634. https://doi.org/10.xxxx/technovation.2023.122
Project Management Institute (PMI). (2017). A guide to the project management body of knowledge (PMBOK® Guide) (6th ed.). Project Management Institute.
Project Management Institute (PMI). (2021). Practice standard for project estimating. Project Management Institute.
Project Management Institute (PMI). (2023). Pulse of the profession 2023: Powering business agility. Project Management Institute.
