The Effect of Religiosity and Service Quality on Job Satisfaction: A Case Study of MSME Employees
DOI:
https://doi.org/10.5555/ijosmas.v2i1.7Keywords:
Job satisfaction, religiosity, service quality.Abstract
This study aims to analyze the effect of religiosity and service quality on job satisfaction in micro, small and medium enterprise (MSME) industry employees by taking a sample of 120 employees from ten MSME industries in Indonesia. The data collection method used a questionnaire. The analysis method uses Structural Equation Modeling (SEM), Smart PLS v.3.0. The results showed that religiosity had a positive and significant effect on service quality. Religiosity has a positive and significant effect on employee job satisfaction, and service quality has a positive and significant effect on employee job satisfaction. Research results can be used as a basis for improving and maintaining employee job satisfaction in MSME industries through increasing religiosity and service quality of company employees.
Downloads
References
Abror, A., Patrisia, D., Engriani, Y., Evanita, S., Yasri, Y., & Dastgir, S. (2019). Service quality, religiosity, customer satisfaction, customer engagement and Islamic bank’s customer loyalty. Journal of Islamic Marketing. https://doi.org/10.1108/JIMA-03-2019-0044
Amaliah, I., Aspiranti, T., & Purnamasari, P. (2015). The Impact of the Values of Islamic Religiosity to Islamic Job Satisfaction in Tasikmalaya West Java, Indonesia, Industrial Centre. Procedia-Social and Behavioral Sciences, 211, 984–991.
Aman, J., Abbas, J., Nurunnabi, M., & Bano, S. (2019). The relationship of religiosity and marital satisfaction: The role of religious commitment and practices on marital satisfaction among Pakistani respondents. Behavioral Sciences, 9(3), 1–13. https://doi.org/10.3390/bs9030030
Armstrong, G. S., Atkin-plunk, C. A., & Wells, J. (2015). The Relationship between Work–Family Conflict, Correctional Officer Job Stress, and Job Satisfaction. International Association for Correctional and Forensic Psychology, XX(X), 1–17. https://doi.org/10.1177/0093854815582221
Asbari, M., Pramono, R., Kotamena, F., Juliana, Sihite, O. B., Alamsyah, V. U., Imelda, D., Setiawan, S. T., & Purwanto, A. (2020). Bekerja Sambil Kuliah dalam Perspektif Self-Management (Studi Etnografi pada Karyawan Etnis Jawa di Kota Seribu Industri Tangerang). Edumaspul - Jurnal Pendidikan, 4(1), 1–10. https://doi.org/https://doi.org/10.33487/edumaspul.v4i1.363
Baker, D. A., & Crompton, J. L. (2000). Quality, satisfaction and behavioral intentions. Annals of Tourism Research. https://doi.org/10.1016/S0160-7383(99)00108-5
Baluyos, G. R., Rivera, H. L., & Baluyos, E. L. (2019). Teachers’ Job Satisfaction and Work Performance. Open Journal of Social Sciences, 07(08), 206–221. https://doi.org/10.4236/jss.2019.78015
Bednarczuk, M. (2019). God in the workplace: Religiosity and job satisfaction among US public servants. Journal of Public and Nonprofit Affairs, 5(3), 261–276.
Bogler, R. (2001). The influence of leadership style on teacher job satisfaction. Educational Administration Quarterly, 37(5), 662–683. https://doi.org/10.1177/00131610121969460
Cahyono, Y., Novitasari, D., Sihotang, M., Aman, M., Fahlevi, M., Nadeak, M., Siahaan, M., Asbari, M., & Purwanto, A. (2020). The Effect of Transformational Leadership Dimensions on Job Satisfaction and Organizational Commitment: Case Studies in Private University Lecturers. Solid State Technology, 63(1s), 158–184. http://www.solidstatetechnology.us/index.php/JSST/article/view/707
Charan, I. A., Xin, S., Zezhuang, W., & Yao, D. (2020). Rethinking efficacy: People’s perception of ritual healing and trance religious practices at shrines in Pakistan. Asian Journal of Psychiatry, 52, 102020. https://doi.org/https://doi.org/10.1016/j.ajp.2020.102020
Chin, W. (1998). The Partial Least Squares Approach to Structural Equation Modeling (E. Modern Methods for Business Research, In: G. A. Marcoulides (ed.)). Lawrence Erlbaum Associates Publisher.
Chordiya, R., Sabharwal, M., & Goodman, D. (2017). Affective Organizational Commitment and Job Satisfaction: a Cross-National Comparative Study. Public Administration, 95(1), 178–195. https://doi.org/10.1111/padm.12306
Choy, J. P. (2020). Religious rules as a means of strengthening family ties: Theory and evidence from the Amish. Journal of Comparative Economics, 48(3), 729–748. https://doi.org/https://doi.org/10.1016/j.jce.2019.12.007
Darto, M., Setyadi, D., Riadi, S. S., & Hariyadi, S. (2015). The effect of transformational leadership, religiosity, job satisfaction, and organizational culture on organizational citizenship behavior and employee performance in the regional offices of national institute of public administration, Republic of Indone. European Journal of Business and Management, 7(23), 205–219.
Eliyana, A., Ma’arif, S., & Muzakki. (2019). Job satisfaction and organizational commitment effect in the transformational leadership towards employee performance. European Research on Management and Business Economics, 25(3), 144–150. https://doi.org/10.1016/j.iedeen.2019.05.001
Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39. https://doi.org/10.2307/3151312
Gazali, Asbari, M., & Novitasari, D. (2020). Peran Readiness for Change Mentality terhadap Kinerja Pegawai Kontrak Industri Alas Kaki. Widya Cipta: Jurnal Sekretari Dan Manajemen, 4(2), 169–182.
Ghozali, I. (2014). Structural Equation Modeling, Metode Alternatif dengan Partial Least Square (PLS) (4th ed.). Badan Penerbit Universitas Diponegoro.
Goestjahjanti, S. F., Novitasari, D., Hutagalung, D., Asbari, M., & Supono, J. (2020). Impact of Talent Management, Authentic Leadership and Employee Engagement on Job Satisfaction: Evidence From South East Asian Industries. Journal of Critical Reviews, 7(19), 67–88. http://www.jcreview.com/?mno=101983
Hage, J., & Posner, B. Z. (2015). Religion, religiosity, and leadership practices. Leadership & Organization Development Journal.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis (7th ed.). Pearson Prentice Hall.
Hair, J. F., Hult, G. T., Ringle, C. M., & Sarstedt, M. (2014). A primer partial least squaresstructural equation modeling (PLS-SEM). SAGE Publications.
Haque, M. G. (2019). Investigating Awareness & Knowledge , Halal Logo and Religiosity Affecting Decision and Lifestyle to Consume Halal Culinary ; Case Study of Three Indonesian Regions in Japanese Restaurant. 4309(31), 27–31. http://journal.ibs.ac.id/index.php/jime/article/view/172
Hedayat, A., Sogolitappeh, F. N., Shakeri, R., Abasifard, M., & Khaledian, M. (2018). Relationship between Organizational Commitment and Job Satisfaction. International Letters of Social and Humanistic Sciences, 81, 30–38. https://doi.org/10.18052/www.scipress.com/ilshs.81.30
Hichy, Z., Sciacca, F., Marco, G. Di, & Pasquale, C. De. (2020). Heliyon Effects of religious orientation and state secularism on pre-implantation genetic diagnosis. Heliyon, 6(May), e04798. https://doi.org/10.1016/j.heliyon.2020.e04798
Hutagalung, D., Asbari, M., Fayzhall, M., Ariyanto, E., Agistiawati, E., Sudiyono, R. N., Waruwu, H., Goestjahjanti, F. S., Winanti, & Yuwono, T. (2020). Peran Religiusitas, Kepemimpinan Transformasional, Kepuasan Kerja dan Mediasi Organizational Citizenship Behavior terhadap Kinerja Guru. EduPsyCouns: Journal of Education, Psychology and Counseling, 2(1), 311–326. https://ummaspul.e-journal.id/Edupsycouns/article/view/483
Hutagalung, D., Sopa, A., Asbari, M., Cahyono, Y., Maesaroh, S., & Chidir, G. (2020). Influence of Soft Skills, Hard Skills and Organization Learning on Teachers’ Performance through Innovation Capability as Mediator. Journal of Critical Reviews, 7(19), 54–66. http://www.jcreview.com/?mno=101978
Iqbaluddin, M. U. (2016). Hubungan antara Religiusitas dengan Kualitas Pelayanan Keperawatan Rumah Sakit PKU Muhammadiyah di Surabaya [Universitas Muhammadiyah Surabaya]. https://www.infodesign.org.br/infodesign/article/view/355%0Ahttp://www.abergo.org.br/revista/index.php/ae/article/view/731%0Ahttp://www.abergo.org.br/revista/index.php/ae/article/view/269%0Ahttp://www.abergo.org.br/revista/index.php/ae/article/view/106
Ith, H. (2011). Leadership Styles and Job Satisfaction Case of Cambodia.
Jiménez, A., Jiang, G. F., Petersen, B., & Gammelgaard, J. (2019). Within-country religious diversity and the performance of private participation infrastructure projects. Journal of Business Research, 95, 13–25. https://doi.org/https://doi.org/10.1016/j.jbusres.2018.08.027
Jumiran, Novitasari, D., Nugroho, Y. A., Sutardi, D., Sasono, I., & Asbari, M. (2020). Pengaruh Dimensi Kepemimpinan Transformasional terhadap Kepuasan Kerja dan Komitmen Organisasional: Studi Kasus pada Dosen Perguruan Tinggi Swasta. EduPsyCouns: Journal of Education, Psychology and Counseling, 2(1), 600–621. https://ummaspul.e-journal.id/Edupsycouns/article/view/555
Kamar, K., Novitasari, N., Asbari, M., Winanti, & Goestjahjanti, F. S. (2019). Enhancing Employee Performance during the Covid-19 Pandemic: the Role of Readiness for Change Mentality. Jurnal Dinamika Manajemen, 11(2), 154–166. http://journal.unnes.ac.id/nju/index.php/jdm/article/view/25279
Khan, M. A. (2016). Pengaruh Religiusitas dan Kepuasan Terhadap Loyalitas Nasabah Bank Syariah di Surabaya dengan Anteseden Kualitas Layanan. STIE Perbanas Surabaya.
Kotler, P., & Lee, N. (2008). Social marketing: Influencing behaviors for good. Sage.
Kuo, Y. F., Wu, C. M., & Deng, W. J. (2009). The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services. Computers in Human Behavior. https://doi.org/10.1016/j.chb.2009.03.003
Kusumaningsih, S. W., Ong, F., Hutagalung, D., Basuki, S., Asbari, M., & Purwanto, A. (2020). Organizational Culture, Organizational Commitment and Employees ’ Performance : The Mediating Role of Organizational Citizenship Behavior. TEST Engineering and Management, 83(March-April 2020), 18277–18294. http://www.testmagzine.biz/index.php/testmagzine/article/view/6958
Maesaroh, S., Asbari, M., Hutagalung, D., Agistiawati, E., Basuki, S., Radita, F. R., Nurasiah, Yulia, Y., Singgih, E., & Chidir, G. (2020). Pengaruh Religiusitas dan Kepemimpinan Transformasional terhadap Kinerja Guru melalui Mediasi Organizational Citizenship Behavior. EduPsyCouns: Journal of Education, Psychology and Counseling, 2(1), 276–290. https://ummaspul.e-journal.id/Edupsycouns/article/view/473
Novitasari, D., Asbari, M., Wijayanti, L. M., Hyun, C. C., & Farhan, M. (2020). The Role of Religiosity, Leadership Style, Job Satisfaction and Organizational Citizenship Behavior Mediation on Woman Teachers’ Performance. Solid State Technology, 63(6), 2953–2967.
Novitasari, D., Sasono, I., & Asbari, M. (2020). Work-Family Conflict and Worker’s Performance during Covid-19 Pandemic: What is the Role of Readiness to Change Mentality? International Journal of Science and Management Studies (IJSMS), 3(4), 122–134. http://www.ijsmsjournal.org/volume3-issue4.html
Novitasari, D., Yuwono, T., Cahyono, Y., Asbari, M., & Sajudin, M. (2020). Effect of Hard Skills, Soft Skills, Organizational Learning and Innovation Capability on Indonesian Teachers’ Performance during Covid-19 Pandemic. Solid State Technology, 63(6), 2927–2952.
Olowookere, E. I., Oguntuashe, K. A., & Adekeye, O. A. (2016). Relationship between Religiosity and Citizenship Behaviours in Organizations : Empirical Evidence from Selected Organisations in Lagos State. Mediterranean Journal of Social Sciences, 7(4), 475–484. https://doi.org/10.5901/mjss.2016.v7n4p
Onyemah, V., Rouzie, D., & Iacobucci, D. (2018). Impact of religiosity and culture on salesperson job satisfaction and performance. International Journal of Cross Cultural Management, 18(2), 191–219. https://doi.org/10.1177/1470595818787543
Onyemah, V., Rouziès, D., & Iacobucci, D. (2018). Impact of religiosity and culture on salesperson job satisfaction and performance. International Journal of Cross Cultural Management, 18(2), 191–219.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual: A multiple-item scale for measuring consumer perc. Journal of Retailing, 64(1), 12. https://search.proquest.com/openview/7d007e04d78261295e5524f15bef6837/1?pq-origsite=gscholar&cbl=41988
Pramono, R., Lemy, D. M., Pramezwary, A., Sihombing, S. O., Purwanto, A., & Asbari, M. (2020). The Role of Spiritual Capital in the Hospitality Industry. International Journal of Advanced Science and Technology, 29(5), 8101–8134. http://sersc.org/journals/index.php/IJAST/article/view/18460
Pramono, R., Purwanto, A., Asbari, M., Kotamena, F., Ramdan, M., & Sihite, O. B. (2020). Nano Perspective for Mentality Revolution Methode of Indonesian Society. International Journal of Advanced Science and Technology, 29(5), 2451–2458. http://sersc.org/journals/index.php/IJAST/article/view/11135
Purwanto, A., Asbari, M., Hartuti, Setiana, Y. N., & Fahmi, K. (2021). Effect of Psychological Capital and Authentic Leadership on Innovation Work Behavior. International Journal of Social and Management Studies (IJOSMAS), 02(01), 1–13. https://ijosmas.org/index.php/ijosmas/article/view/4
Putra, A. S., Novitasari, D., Asbari, M., Purwanto, A., Iskandar, J., Hutagalung, D., & Cahyono, Y. (2020). Examine Relationship of Soft Skills, Hard Skills, Innovation and Performance: the Mediation Effect of Organizational Learning. International Journal of Science and Management Studies (IJSMS), 3(3), 27–43. http://www.ijsmsjournal.org/2020/volume-3 issue-3/ijsms-v3i3p104.pdf
Qureshi, M. A., Qureshi, J. A., Thebo, J. A., Shaikh, G. M., Brohi, N. A., & Qaiser, S. (2019). The nexus of employee’s commitment, job satisfaction, and job performance: An analysis of FMCG industries of Pakistan. Cogent Business and Management, 6(1). https://doi.org/10.1080/23311975.2019.1654189
Radita, F. R., Amri, W. A. A., Supiana, N., Sasono, I., Pramono, T., Novitasari, D., Chidir, G., & Asnaini, S. W. (2021). Work-Family Conflict among Employees: What is the Role of Religiosity on Job Satisfaction and Performance. International Journal of Science and Management Studies (IJSMS), 4(1), 45–59. https://doi.org/10.51386/25815946/ijsms-v4i1p105
Ramlee, N., Osman, A., Salahudin, S. N., Yeng, S. K., Ling, S. C., & Safizal, M. (2016). The Influence of Religiosity, Stress and Job Attitude towards Organizational Behavior: Evidence from Public Universities in Malaysia. Procedia Economics and Finance, 35(October 2015), 563–573. https://doi.org/10.1016/s2212-5671(16)00069-1
Rowatt, W. C., & Al-Kire, R. L. (2021). Dimensions of religiousness and their connection to racial, ethnic, and atheist prejudices. Current Opinion in Psychology, 40, 86–91. https://doi.org/https://doi.org/10.1016/j.copsyc.2020.08.022
Sabahi, A. H., & Sanai Dashti, N. (2016). The effect of emotional intelligence and job satisfaction on organizational citizenship behavior. Management Science Letters, 64(2003), 475–480. https://doi.org/10.5267/j.msl.2016.6.001
Sekaran, U., & Bougie, R. (2003). Research Methods For Business: A Skill Building Approach (Sixth edit). John Wiley and Sons, Inc.
Singgih, E., Iskandar, J., Goestjahjanti, F. S., Fahlevi, M., Nadeak, M., Fahmi, K., Anwar, R., Asbari, M., & Purwanto, A. (2020). The Role of Job Satisfaction in the Relationship between Transformational Leadership, Knowledge Management, Work Environment and Performance. Solid State Technology, 293–314.
Spector, P. E. (1985). Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey. American Journal of Community Psychology. https://doi.org/10.1007/BF00929796
VU, H. M. (2020). Relationship between Work-Life Balance, Religiosity and Employee Engagement: A Proposed Moderated Mediation Model. The Journal of Asian Finance, Economics and Business, 7(10), 339–345. https://doi.org/10.13106/jafeb.2020.vol7.n10.339
Xia, W., Guo, X., Luo, J., Ye, H., Chen, Y., Chen, S., & Xia, W. (2021). Religious Identity, Between-group Effects and Prosocial Behavior: Evidence from a Field Experiment in China. Journal of Behavioral and Experimental Economics, 101665. https://doi.org/https://doi.org/10.1016/j.socec.2021.101665
Yuwono, T., Novitasari, D., Asbari, M., Sutardi, D., Mustofa, & Asbari, M. (2020). Peran Organizational Commitment terhadap Hubungan Work- Family Conflict dan Kepuasan Kerja Karyawan Wanita di Kota Seribu Industri Tangerang. EduPsyCouns: Journal of Education, Psychology and Counseling, 2(1), 524–540. https://ummaspul.e-journal.id/Edupsycouns/article/view/526/303
Zaman, M. N., Novitasari, D., Goestjahjanti, F. S., Fahlevi, M., Nadeak, M., Fahmi, K., Setiawan, T., & Asbari, M. (2020). Effect of Readiness to Change and Effectiveness of Transformational Leadership on Workers ’ Performance during Covid-19 Pandemic. Solid State Technology, 63(1s), 185–200. http://www.solidstatetechnology.us/index.php/JSST/article/view/708
Adinugraha, H. H., Nasution, I. F. A., Faisal, F., Daulay, M., Harahap, I., Wildan, T., ... & Purwanto, A. (2021). Halal Tourism in Indonesia: An Indonesian Council of Ulama National Sharia Board Fatwa Perspective. The Journal of Asian Finance, Economics and Business, 8(3), 665-673.
Asbari, M., Purwanto, A., Ong, F., Mustikasiwi, A., Maesaroh, S., Mustofa, M., ... & Andriyani, Y. (2020). Impact of Hard Skills, Soft Skills and Organizational Culture: Lecturer Innovation Competencies As Mediating. EduPsyCouns: Journal of Education, Psychology and Counseling, 2(1), 101-121.
Asbari, M., Hyun, C. C., Wijayanti, L. M., WINANTI, W., Fayzhall, M., & Putra, F. (2020). HARD SKILLS DAN SOFT SKILLS: APA MEMBANGUN INOVASI GURU SEKOLAH ISLAM?. Evaluasi: Jurnal Manajemen Pendidikan Islam, 4(1), 143-172.
Asbari, M., Hidayat, D. D., & Purwanto, A. (2021). Managing Employee Performance: From Leadership to Readiness for Change. International Journal of Social and Management Studies, 2(1), 74-85.
Nugroho, Y. A., Asbari, M., Purwanto, A., Basuki, S., Sudiyono, R. N., Fikri, M. A. A., ... & Xavir, Y. (2020). Transformational leadership and employees' performances: The mediating role of motivation and work environment. EduPsyCouns: Journal of Education, Psychology and Counseling, 2(1), 438-460.
Fahmi, K., Mustofa, A., Rochmad, I., Sulastri, E., Wahyuni, I. S., & Irwansyah, I. (2021). Effect of ISO 9001: 2015, ISO 14001: 2015 and ISO 45001: 2018 on operational performance of automotive industries. Journal of Industrial Engineering & Management Research, 2(1), 13-25.
Purwanto, A., Asbari, M., & Hadi, A. H. (2020). Gaya Kepemimpinan Perguruan Tinggi Kesehatan: Authentic, Tansformational, Authoritarian atau Transactional. Surya Medika: Jurnal Ilmiah Ilmu Keperawatan dan Ilmu Kesehatan Masyarakat, 15(1), 8-18.
Purwanto, A., Bernarto, I., Asbari, M., Wijayanti, L. M., & Hyun, C. C. (2020). The Impacts of Leadership and Culture on Work Performance in Service Company and Innovative Work Behavior as Mediating Effects. Journal of Research in Business, Economics, and Education, 2(1), 283-291.
Purwanto, A., Bernarto, I., Asbari, M., Wijayanti, L. M., & Hyun, C. C. (2020). The Impacts of Leadership and Culture on Work Performance in Service Company and Innovative Work Behavior as Mediating Effects. Journal of Research in Business, Economics, and Education, 2(1), 283-291.
Purwanto, A., Asbari, M., & Santoso, T. I. (2021). Analisis Data Penelitian Marketing: Perbandingan Hasil antara Amos, SmartPLS, WarpPLS, dan SPSS Untuk Jumlah Sampel Besar. Journal of Industrial Engineering & Management Research, 2(4), 216-227.
Purwanto, A., & Sudargini, Y. (2021). Partial Least Squares Structural Squation Modeling (PLS-SEM) Analysis for Social and Management Research: A Literature Review. Journal of Industrial Engineering & Management Research, 2(4), 114-123.
Purwanto, A., Asbari, M., & Santoso, T. I. (2020). Analisis Data Penelitian Manajemen Pendidikan: Perbandingan Hasil antara Amos, SmartPLS, WarpPLS, dan SPSS Untuk Jumlah Sampel Kecil. International Journal Of Social, Policy And Law, 1(1), 111-121.
Sudargini, Y., & Purwanto, A. (2020). the Effect of Teachers Pedagogic Competency on the Learning Outcomes of Students. Journal of Industrial Engineering & Management Research, 1(4), 1-8.
Sopa, A., Asbari, M., Purwanto, A., Santoso, P. B., Mustofa, D. H., Maesaroh, S., & Primahendra, R. (2020). Hard skills versus soft skills: which are more important for Indonesian employees innovation capability. International Journal of Control and Automation, 13(2), 156-175.
Yuliantoro, N., Goeltom, V., Juliana, I. B., Pramono, R., & Purwanto, A. (2019). Repurchase intention and word of mouth factors in the millennial generation against various brands of Boba drinks during the Covid 19 pandemic. African Journal of Hospitality, Tourism and Leisure, 8(2), 1-11.
